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Babey, S. H., Queller, S., & Klein, S. B. (1998). The Role of Expectancy Violating Behaviors in the Representation of Trait Knowledge: A Summary-Plus-Exception Model of Social Memory. Social Cognition, 16(3), 287–339. doi:10.1521/soco.1998.16.3.287 
10.1521/soco.1998.16.3.287
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